When I placed an order there was a $4.25 shipping charge. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. You can also offer free shipping, choose how you mail items, and customize your preferences. No refund provided for clearly broken purchase. I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. A quoted contributor for Business Insider, Business.com, Discover, Intuit, MSN, NBC News, Yahoo Finance and more, I work to help others live their financial best life. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. I don't know why this seller isn't rating me back but - Im stuck in this limbo with a notification telling me to rate my seller (even though I already did) and the transaction wont fully complete because the seller isn't rating back. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The item showed "fee shipping" in blinking text. All sales are final after the buyer rates the seller or 3 days after delivery. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. I am complaining next with the Better Business Bureau. What happens if USPS loses my package Mercari? I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. You can ask them to redeliver your item. They basically take no responsibility! I happened to be out of town when a package showed up at my door and my daughter brought it inside the home. Music That Moves Without A Strong Sense Of Beat? The garbage can does that for free. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Its literally just a free $5 credit to use towards your purchase. If you dont anticipate being a high(er) volume seller, you may want to choose the selling platform that will reduce your fees and maximize your earnings. Hi! Then be bothered by checking to see that you receive your money back. Often Ill hear back within the hour. Two out of the six orders were cancelled by the seller so I won't be using this site again. average rate of change of a function calculator. they suspended my account and don't want to transfer my funds ? Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. openpose smpl. On Poshmark and eBay, I made much more. This happened on multiple occasions, and customer service is horrible. I ordered a set of DVD's and was sent the wrong DVD's. Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). The glass items I ordered arrived broken and chipped. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. Save your time and money and go with poshmark, Poor Response to Question on Shipping Charge, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! Ahhhhh this is soooo helpful thank you so much. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. Website itself not very convenient at all. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Mercari will confirm with the seller that they havent shipped the item. I would recommend being very careful shipping to any PO boxes. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Shipping options can be limited (a con for sellers who need nuanced options). Seems mercari is very pro buyer. Still didn't mark as shipped or provide tracking. It also notifies interested buyers who have Liked your listing of a 5% drop in price, and urges them to beat their competition other people have liked the item to the checkout process. Mercari itself is a legit e-commerce marketplace to buy and sell products. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. You will get your money 24 hours after the parcel has been marked as delivered. Mercari will automatically complete a transaction 72 hours after an item is shown as delivered. Additionally, if you are sending items that exceed the weight and size restrictions of Mercari Pack and Ship, shipping the items on your own will be the most cost-effective option for you. These compliments will be visible to your future buyers and sellers. Never buy a fragrance from Mercari. Second, don't enter the dimension of the box IT'S OPTIONAL. Mercari will always side with the buyer. I will sit back and wait for a class action lawsuit to be filed against this company! Does Mercari require tracking? You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Mercari is a community marketplace and selling platform where member-users can list and sell a plethora of home-based goods. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. Fraudulent transactions may result in the loss of your money with no recourse. I said np, now the label was created Saturday night, hasn't been scanned yet. Rating the seller completes your order. The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. Tip for consumers:Rip off. Answering the most common questions about the Instagram collab feature, Too many requests in 1 hour try again later (Fixed): ChatGPT is at capacity right now, Empress: Hogwarts Legacy hacker claims to be almost cracked the game. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? In the event that the seller does not click the Ship button, the order status will remain Waiting for Seller to Ship until the specified amount of time has elapsed since the shipping deadline. Stay away from this site or you could lose everything you paid. Sellers are responsible for selling the item that was purchased as described in the post.Apr 27, 2022, How Do Scammers Find Mercari Victims? If a package is marked as delivered and you have not seen it, then the seller is responsible. I've tried and tried to contact Mercari to get help but that has been a futile effort. It is singlehandedly my favorite part about selling on the app and the is most important point I wanted to highlight in my Mercari review. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? The worst part was I was unable to leave a review for the hapless seller. You have 3 days after confirmed delivery to request a return. I tried contacting the seller, but they have never replied to my message. Item was accurately described in the listing. Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. Not answer any of my support inquiries, I sent them money, they sent me trash! Its what youre known for as a buyer or seller. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. Their policy is robbery. I have been selling on Mercari for almost 4 years. Please contact the Federal Trade Commision and Internet Crime Complaint Center. No refund. Maybe there is a seed in there, but I have no clue. Please don't rate the seller before your order is delivered. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. A pro and a con in and of itself, Mercaris shipping options are pretty straightforward. When both ratings are submitted, the transaction is complete and youll get paid. Got a notification today that it was shipped. Update: Contacted customer service, who then contacted the seller. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. Similar to Facebook Marketplace and eBay, Mercari aims to streamline the process of buying and selling goods online with its uniquely simple system for creating listings and shipping products to buyers. Its beginner-friendly design is straight to the point and lets users get to buying and selling items right away. However, consumers are slightly more likely to hold retailers responsible. Is there a reason you want them to rate you back? The only problem with Mercari as a seller: When a price drops so low that its useless to sell it, what do you do? Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. I'm Ben. Be careful and dont ship expensive items using this platform. I just wanted my item covered, and they wouldn't even do that! It arrived in a baby diaper box broken in several pieces. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. What happens if the seller doesnt ship in 3 days on StockX? You can exit out of it at any time by tapping the x in the top right corner. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Protect yourself and buy from a more reputable site. Go to the Order Status page for the transaction 2. Mercari's payment processing fee is 2.9% of the sale price plus $0.30. Inquire About the Item From the Seller. Mercari gives sellers unprecedented access to potential buyers. I made several purchases that went smoothly. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Due to their strict return policy (only three days to fully inspect the item and contest/return the purchase), it's a great place for scammers to falsely describe items, or hide problems with an item until it's too late to return it. Seller shipped it almost 5 days after the mandatory 3 days. How does Mercari work? Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. No explanation for the reason. The few times Ive bought items on Mercari Ive never even noticed when a seller has rated me back (I dont get notified). To me after using three other selling-buying platforms. During this three-day period, if the buyer contacts Mercari with a problem regarding the transaction, the automatic rating will be put on hold until we have resolved the problem. Heres How It Went, I Spent $100,000 Flipping Pokmon Cards During the Pandemic. Press question mark to learn the rest of the keyboard shortcuts. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Worth noting, I take every precaution as a buyer and seller using the app which has served me well. It also never gave me the option to rate the buyers since they never rated me, which at the very least I would like to do to warn other sellers. This is not a thing. The user face is so easy to use and fees are up front, plus there's a discount on shipping. Return request made more than 3 days after received. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. 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