Remove the battery pack from the lock (dont remove the batteries from the battery pack). Posted on January 27, 2020 by Fattana. Align the turnpiece with the torque blade and reinstall the interior assembly on the door. Install 4 new AA batteries, which you can find at any electronics store or major department stores like Walmart, Target, or Best Buy. Press the checkmark followed by the lock button. This article will introduce why your Kwikset smart lock not working and how to troubleshoot Kwikset smart lock problems to help your Kwikset smart locks back to work. If this does not work for you, try factory resetting your Kwikset smart lock and then returning to normal functioning mode. The light should flash green for a few seconds and then turn off. Youll need to reset the connection if it doesnt pair with the lock. Your keypad should now be working without any stuck or perpetually lit keys. Remove screws from the back of the door handle and remove the cover plate (if applicable) to access the battery compartment, Replace with two AA alkaline batteries (not included). Issues like this (lock not working after battery replacement) may happen if the new batteries are not correctly installed. Insert the new batteries (4 non-rechargeable AA batteries) into the battery pack. The Slant team built an AI & it's awesome Find the best product instantly. If the lock beeps twice and flashes green, it means the operation was successful. There is no additional charge to you at all! SmartCode deadbolts require a tapered latch bolt for ease of operation. If your SmartCode 910 Kwikset lock is not working at all, try a few troubleshooting steps to get it working again: If your Kwikset SmartCode 911 is not working well, several things could be wrong here: If your Kwikset SmartCode deadbolt 911 jams and the door cannot lock. If your door doesnt open or close, it could be because of something as simple as a bad connection between your deadbolts interior and exterior parts. It has been tested with a multimeter, revealing no problems with any component in the body (the buttons do work). There are two low battery indicators on the unit. You will see the battery cartridge after this. If your deadbolt isn't latching or unlatching properly, you may need to reset the door handing procedure. Replace with the new latch and reinstall the lock. In case the cover does not slide up smoothly, there may be screws that keep it in place, which you'll have to remove with a wrench. But before you reset the lock, keep in mind that this action will permanently delete all of your custom settings, including User Codes and integration with your Smart Home system. To change the secondary passcode, similar steps have to be followed, except for one change: instead of pressing the black button once as it was for the first passcode, you have to press the button After pressing the black button twice, the new passcode will have to be entered. Enter your master code. If the problem persists, continue to the next step. If the latch bolt is not already extended, extend the You can find the Program Button (black round button) and Button A (labeled A) on your locks interior assembly (battery cover removed). Step 2. Kwikset lock may not work after replacing the batteries, BN-LINK Smart Plug Not Connecting: How to Fix, Schlage Auto Lock: How it Works and How to Enable It, Pro1 T855 Thermostat Troubleshooting Guide, VTech Baby Monitor Not Connecting to Wi-Fi? On my Smartcode 909/910, the latch bolt is not moving in the correct direction and the turnpiece will not rotate. Traveler, food lover, interior designer, and blogger. Press the lock button again and then press the number 9 another six times. Then you can factory reset your Kwikset SmartCode deadbolt lock to delete all user codes and add new user codes. Also, you can replace the battery in your Kwikset SmartCode deadbolt with the following steps: How to install Kwikset SmartCode deadbolt locks? Press and hold the Lock button while installing battery pack, Switch:1 = Door lock status LED blinks every 6 seconds2 = Lock automatically re-locks door 30 seconds after unlocking.3 = Audio4 = Not used.LED Color:Blinking green = UnlockedBlinking amber = LockedBlinking red = Low batterySolid red = Door handing process did not work properly.Keypad WarningsKeypad flashes red with fast beeping sound* for 3 4 seconds.Three possible reasons and solutions: 1. Touchpad Electronic Deadbolt Installation & Learning Instructions Electronics Division A Black & Decker Company 2009 Weiser. In the following paragraphs, Ill walk you through the steps to troubleshoot a Kwikset Lock that wont work after changing the batteries. Did the latch bolt retract and extend on its own when the battery pack was installed? No user code programmed. In detail, here's how to replace the batteries on your Kwikset Lock after receiving a low battery warning: Remove the battery cover and then remove the battery pack. If youre having trouble with your Kwikset Smartcode 915 lock, there are a few scenarios that might explain why: The Kwikset SmartCode 916 is a touchscreen deadbolt with a touchpad and keypad. Enter a new User Code (4 or 8 digits). 2) Hold down the lock button on the front of SmartCode while inserting the batteries back in. The wrong deadbolt latch is installed. How to delete a user code on Kwikset SmartCode deadbolt? Check if your Wi-Fi connection is working by connecting another device, like a laptop or tablet, to the same Wi-Fi network your smart lock is linked to. Todd_Whitehead (Todd Whitehead) October 9, 2017, 7:43pm 1. If your door is not aligned correctly with the strike plate, there may not be enough tension on the striker to allow for the proper operation of the bolt. The door handing process was not executed during installation, and the lock does not know the orientation of the doorPerform the door handing process:1. Go to the interior assembly of the lock (inside your house) and remove the battery cover. Find helpful customer reviews and review ratings for Kwikset 909 SmartCode Electronic Deadbolt featuring SmartKey in Venetian Bronze at Amazon.com. Note: Do not use prints from this website to mark distances. Press 2 to delete a user code. Beautiful, transitional hardware styles with simple, unique details. Factory reset the lock if the problem persists. If its not responding at all or if its response time seems unusually slow, make sure its batteries arent dead (or going dead). If your lock is still not working, continue to the next step. Press the Program button once more, and the lock will go through the door handing process. Once you've confirmed that, you're good to go! Make sure the turnpiece is in the vertical position Test the key again. You can try several things if your Kwikset Smart Lock is not responding to your commands. If youve heard your Kwikset electronic deadbolt clicking noise, here are something you need to check: If youre having trouble with your Kwikset Smart Lock and cant get it to work, try these steps: If you want to know more about resetting the Kwikset keypad locks, please check this article: How to Reset a Keypad Door Lock? Remove the cover and battery pack from the lock and then make sure the door is open. Step 1. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. A set of batteries should easily last for a year or more. Remove the battery pack. https://www.acslocks.com/wp-content/uploads/2022/02/1645520152-How-to-Change-Code-on-Keypad-Door-Lock.jpg. A quick way to tell that the latch is upside down is to look at the face of the cylinder. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If your lock is not working after trying the above troubleshooting steps, then its safe to suspect that theres a glitch in your lock. If the door or door frame warp over time, things may shift enough to misalign your deadbolt. How to Change Code on Keypad Door Lock in Two Easy Steps? As an Amazon Associate I Earn From Qualifying Purchases. Ensure that the batteries are well placed when putting them back. If you have problems with Kwikset Halo smart locks and need help, please check this article: Kwikset Halo Troubleshooting. 7 ?aCz_daR:w| N0'WxD9.FwZL-Qw ]1m If your lock is entirely out of work and you want to try other better smart locks to protect your home, you can try our TTlock smart locks. Check the batteries in your Kwikset smart lock. Kwikset Short Battery Life. Wait 60 seconds and try again. If it does not rotate smoothly, the clutch has become disengaged. 1) Prepare Door :13-- Set deadbolt to locked position-- If you have a knob or lever, make sure it is in the lock position-- Ensure your door cannot close on its own (use door stop if you have one) or that you have another way to enter your home.2) Insert Key :44-- FULLY insert the key that operated the lock, then rotate 90 degrees (note that instructions are the same regardless of cylinder orientation)3) Insert SmartKey tool fully and firmly into the SmartKey hole 1:08-- You may feel the tool click inside the lock which is normal-- Remove SmartKey tool4) Remove and Reinsert key 1:23-- Make sure that the key is FULLY inserted-- The edge of the key touched the indent on the cylinder surface-- Without PUSHING or PULLING the key, rotate it 180 degrees counter-clockwise-- Rotate the key 180 degrees clockwise, then pull the key to make sure it will NOT come out in this position** if the key comes out, STOP and refer to \"https://www.youtube.com/watch?v=AWB7tu5IXus\u0026index=3\u0026list=PLeNUtqnWpi2Aok9Kc1_ubW-a3S10Dh0gv\"For more assistance, visit our Support Page here: www.kwikset.com/customer-support/how-to-center.aspx or call 1-800-327-5625 (LOCK). And, regardless of the vendor, always powered nodes may act as a repeater . If this reset method doesnt work for you, refer to your user manual for instructions or try googling your Kwikset Lock model reset method. To change the user code on Kwikset SmartCode 909 with the master code: Keep the door open. Detail Guide. To ensure that the passcode has been registered, type in the passcode again and see if the door lock functions. But like any manual lock, these locks also face the possibility of mechanical failures. They have friendly and knowledgeable support agents waiting by the phone, ready to help you troubleshoot any problems with your system. Once you insert the correct passcode in the SmartCode, the electric motor starts its function and the deadbolt begins to withdraw as a result of this system. If so, make sure that the strike plate is level. Whatever your reason, deleting a code from your lock is easy. Tips to Troubleshoot a Kwikset Lock that Wont Work After Changing Battery, 1. It's possible that your Kwikset lock simply forgot where it was. How To Unlock A Push And Twist Door Lock Without Hole, Schlage Encode Lock Jammed During Operation, Kwikset Smartcode 914 How to Factory Reset (https://youtu.be/zWGDCvgQuLI), Hot Water Is Dripping Through A Coffeemaker: Reasons And Solutions. Two beeps will sound in approximately 30 seconds to confirm successful installation. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and youll be entered to win one of our latest products. Locate the reset button on the back of the lock. 2) Hold down the lock. Press every key once and wait for the beep. Our detailed Electronic Door Lock comparison of the Kwikset Smartcode 909 versus the Kwikset Smartcode 915. Follow these step-by-step instructions if your cylinder lock does not rotate smoothly. Database contains 2 Kwikset SmartCode 909 Manuals (available for free online viewing or downloading in PDF): Installation and user manual, Installation manual . Remove the battery cover. d. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Weve got a few troubleshooting tips that will help you! Read Next: How to Program Kwikset SmartCode 909. How do you change the code on a Kwikset SmartCode deadbolt? You havent yet set up a new lock on this phone number and want to do so now. If it's dirty, wipe it down with a damp cloth and let it air dry before continuing. The Kwikset SmartCode 916 lock fails to pair with a Z-wave innovative home system, Kwikset SmartCode deadbolt Alerts and solution, FAQs About Kwikset SmartCode Deadbolt Troubleshooting, Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. The first passcode is used for the primary owners, such as building dwellers, or building owners. Explore a world of innovations. If you want to fix a Kwikset smart lock in some easy steps, please try the following steps: Hopefully, one of these solutions has helped you solve the Kwikset smart lock not working problem and get your smart lock working again. Remove the old battery. Confirm that all wires are connected correctly at each wire connection end (power cord to battery pack; battery pack to keypad). Although they're generally quite reliable, every once in a while something can go amiss with a Kwikset SmartCode lock. If your door is not opening, first check the batteries. Lets start by talking about why your lock may not be working correctly; then, well understand what to do when it isnt working correctly. Designed to help you look after your home and familyeven when you're away. On some models, you'll need to hold down the lock button until the battery pack is completely reinstalled. As with the first passcode, it is important to remember to not press the black button when checking if the passcode has been registered or changed successfully. Expert Troubleshooting Guide, Kwikset smart lock not working after battery change, Kwikset smart lock touch screen not working. Features Installs in minutes with just a screwdriver - no hard wiring required One touch locking convenience For countries outside the U.S. and Canada, please visit our International contact page. 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