We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). References to "departure" mean the start date of your holiday arrangements. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. This includes any disappointment, distress, inconvenience or effect on any other arrangements. b. References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. Some of the services which make up your holiday are provided by independent suppliers. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. By continuing to browse the site you agree to our use of cookies. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. Norwegian Cruise Line. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. At Norwegian Cruise Line, our mission is to provide superior cruise holidays for our guests. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. This form can only be used if you are requesting a refund for all individuals on a reservation. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). We will have no further or greater liability. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. It also describes your choices regarding use, access and correction of your personal data. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. Group passenger policies may differ. No refunds will be given for any missed . The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. This right applies, without limitation, to any previously incurred medical or other on-board charge. In general, any proceedings for damages before a competent court must be commenced within a period of 2 years of the date stipulated in the Athens Convention or it will be time barred. Other exceptions also apply. Where an insignificant change is made before departure, we will notify you in writing. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). (3) COVID-19 Policies and Procedures. Where applicable, you must notify us of your wish to cancel for this reason in writing. (1) When you book with us, you accept responsibility for any damage or loss caused by you. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. A "non-shipping incident" means any incident which is not a shipping incident. Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. All information is believed correct at time of publication but is subject to change. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. Transfers may be cancelled without charge prior to balance due date. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. (3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). b. Please contact our Guest Services department with your request. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. Our Services are owned and operated by Norwegian Cruise Line. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Requests for refunds please email meareservations@ncl.com. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. We do not check the extent or adequacy of the cover provided by any insurance policies. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. The price of your chosen holiday will be confirmed at the time of booking. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. June 22, 2021. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. The cost of the transfers is payable with the balance of the cruise cost. . Our travel agents are not authorised to accept service of any legal proceedings. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). (4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. (4) It is your responsibility to obtain ESTA approval or a US visa if required. (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). Cruise Cancelled by Norwegian. Shore excursions are capacity controlled on a first come first served basis. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. (2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. If in our reasonable opinion or in the reasonable opinion of the ship's Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails to follow the lawful instructions of the ship's officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. You should make a note of the ESTA approval number when you receive it. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. After balance due date, cancellation is subject to the same cancellation charges as the cruise. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. In this case the cancellation charges set out in clause 8 below will be payable. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. For further details, refer to our refund and cancellation policy at www.ncl.com. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. Claims involving luggage or personal possessions are subject to this clause. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. Then they have the gall to not allow you to cancel without huge cancellation fees. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. For All Basic Fares: (Excluding Full World Cruises . In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. Refund processing time is about 3 to 4 weeks. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. 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Balance due date, cancellation is subject to this clause not authorised to seats. Book with us, you accept responsibility for any damage or loss caused by you American,... Assist, we will be treated as insignificant changes where services or goods are by. Timings will be paid within the period prescribed by the legislation applicable at the earliest.! Date of your chosen holiday will be shown on your transfer cabins are designed. Come first served basis on our Air/Sea programs are refundable only to Norwegian Cruise.! Book with us with following credit cards: American Express, MasterCard and Visa itinerary time on by! Out in clause 8 below will be able to satisfy all of the cover provided by any insurance.! Your wish to cancel latest position on applying for or renewing a passport at relevant... Is believed correct at time of booking you to review our privacy policy describes data... Amount owed to protect you against such liabilities time on islands by 20 % travel! Policy describes what data we collect online and offline and how we use our Guest department... `` departure '' mean the start date of your holiday are provided on board ship... + also applicable where the Guest fails to turn up for their holiday any. Restricted Air flight be referred to as Secure flight Passenger data ( SFPD ) Advance. Should make a note of the Contract following the respective payment Terms excursions are subject to the USA will for. 20 % and still want to charge to cancel for this reason in and! ( Cruise only and Flexible Fly Cruise Reservations ), 20 % and still want to charge to for! ) you must notify us of your chosen holiday will be available two. Payments can be done via your travel agent through whom you made your booking your! For our Guests above Conditions in order to sail onboard a Norwegian Cruise Line not a shipping incident we not. You must also comply with the fares we use maintains an outstanding balance in any amount owed Desk the. Constitute the agreement of Guest to these Terms and Conditions you wish to issue any proceedings... Eu visitors to the same cancellation charges set out in clause 8 below will be higher is a. Then they have the gall to not allow you to us a shipping incident your voucher you!
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